ITIL 4 Foundation — Question 335

Which BEST describes the focus of the 'think and work holistically' principle?

Answer options

• A. Breaking down large initiatives into smaller pieces of work
• B. Integrating an organization's activities to deliver value
• C. Eliminating unnecessary steps to deliver valuable outcomes
• D. Considering the existing organizational assets before building something new

Correct answer: B

Explanation

The correct answer, B, emphasizes the integration of various organizational activities to enhance value delivery, which is central to the principle. Option A focuses on breaking down work, which does not capture the holistic approach. Option C is about process efficiency, while D pertains to resource management but is not the core focus of the principle.