ITIL 4 Foundation — Question 333

Which is an example of a problem control activity?

Answer options

• A. Reviewing incident records to identify trends
• B. Implementing a technical fix to resolve an issue
• C. Re-assessing a known error to understand the ongoing impact
• D. Documenting the steps in a workaround

Correct answer: D

Explanation

The correct answer is D because documenting the steps in a workaround is a crucial part of problem control activities, ensuring that solutions are available for future reference. Options A, B, and C focus on other aspects of incident management rather than directly on problem control activities.