ITIL 4 Foundation — Question 332

Which statement about emergency changes is CORRECT?

Answer options

• A. Emergency changes are low risk and well understood
• B. Authorization of emergency changes may be deferred until after implementation
• C. It is necessary to complete all documentation before an emergency change is implemented
• D. Emergency changes are not usually recorded in the change schedule

Correct answer: D

Explanation

The correct answer is D because emergency changes are often implemented quickly to address urgent issues and may not be recorded in the change schedule. Option A is incorrect as emergency changes usually involve higher risk due to their expedited nature. Option B is misleading because while authorization can happen post-implementation, it is typically expected to occur as soon as feasible. Option C is incorrect since emergency changes often require a swift response, which may not allow for complete documentation beforehand.