ITIL 4 Foundation — Question 320

Which term is used to describe removing something that could have an effort on a service?

Answer options

• A. A change
• B. An incident
• C. A problem
• D. An IT asset

Correct answer: A

Explanation

The correct answer is A, as a change refers to the act of removing or modifying elements that could affect service delivery. Options B and C refer to disruptions and root causes, respectively, while D refers to components within the IT infrastructure, not actions taken to mitigate risks.