ITIL 4 Foundation — Question 319

What is the customer of a service responsible for?

Answer options

• A. Defining the requirements for the service
• B. Provisioning the service
• C. Using the service
• D. Authorizing the budget for the service

Correct answer: A

Explanation

The customer is responsible for defining the requirements for the service to ensure it meets their needs. The other options involve actions typically taken by providers or stakeholders, such as provisioning the service, using it, or managing the budget, which do not fall under the customer's responsibilities.