ITIL 4 Foundation — Question 297

Which describes the utility of a service?

Answer options

• A. A service that is fit for use
• B. A service that meets its service level targets
• C. A service that increases constraints on the consumer
• D. A service that supports the performance of the consumer

Correct answer: D

Explanation

The correct answer, D, indicates that a service enhances the consumer's performance, aligning with the concept of utility. Options A and B focus on fit and service level targets respectively, which are important but do not directly relate to the utility. Option C incorrectly suggests that a service increases constraints, which contradicts the idea of utility.