ITIL 4 Foundation — Question 296

Which practice would help a user gain access to an application that they need to use?

Answer options

• A. Service configuration management
• B. Change enablement
• C. Service request management
• D. Service level management

Correct answer: C

Explanation

The correct answer is C. Service request management is designed to handle user requests for access to applications and services. Options A, B, and D do not focus on user access directly; they involve configuration, changes, and service levels rather than managing service requests.