ITIL 4 Foundation — Question 284

A good way to apply the ITIL guiding principle ‘focus on value’ is to:

Answer options

• A. Understand why services are used by service consumers
• B. Understand the whole, but do something
• C. Be aware of system complexity
• D. Do less tasks but in a better way with higher quality

Correct answer: A

Explanation

The correct answer is A because understanding why services are utilized by consumers directly aligns with delivering value. Options B, C, and D do not specifically address the importance of recognizing consumer needs and the value derived from services, making them less relevant to the principle.