ITIL 4 Foundation — Question 283

Which practice conducts reviews to validate that services are covering the needs of the customer?

Answer options

• A. Monitoring and event management
• B. Service level management
• C. Change enablement
• D. Service desk

Correct answer: B

Explanation

The correct answer is B, Service level management, as it focuses on ensuring that services meet the agreed-upon service levels and customer expectations. Options A, C, and D do not specifically address the validation of services in relation to customer needs; A focuses on monitoring events, C is about managing changes, and D pertains to user support.