ITIL 4 Foundation — Question 271

Which statement about the inputs and outputs of the value chain activities is CORRECT?

Answer options

• A. Each value chain activity receives inputs and provides outputs
• B. The organization's governance will determine the inputs and outputs of each value chain activity
• C. Some value chain activities only have inputs, whereas others only have outputs
• D. Inputs and outputs are fixed for each value chain activity

Correct answer: A

Explanation

The correct answer is A because every value chain activity is designed to receive certain inputs and generate specific outputs as part of the overall process. Options B, C, and D are incorrect because governance does not dictate inputs and outputs, not all activities can be categorized as only having inputs or outputs, and inputs and outputs can vary based on different factors, rather than being fixed.