ITIL 4 Foundation — Question 270

Which facilitates outcomes that customers want to achieve?

Answer options

• A. Service
• B. Warranty
• C. Organization
• D. IT asset

Correct answer: A

Explanation

The correct answer is A, Service, as it directly enables customers to achieve their desired outcomes through support and solutions. The other options, such as Warranty, Organization, and IT asset, do not specifically focus on facilitating customer goals in the same way that a service does.