ITIL 4 Foundation — Question 262

What is MOST LIKELY to be handled as a service request?

Answer options

• A. Managing an interruption to a service
• B. An emergency change to apply a security patch
• C. The implementation of a workaround
• D. Providing a virtual server for a development team

Correct answer: D

Explanation

The correct answer is D because providing a virtual server is a routine service request associated with resource provisioning. Options A and C relate more to incident management and operational issues, while B refers to a change management scenario that is typically urgent and not classified as a standard service request.