ITIL 4 Foundation — Question 228

Which of the following is the MOST important for effective incident management?

Answer options

• A. Collaboration tools and techniques
• B. Balanced scorecard review
• C. Automated pipelines
• D. A variety of access channels

Correct answer: A

Explanation

Collaboration tools and techniques are essential for effective incident management as they enable teams to communicate and coordinate responses efficiently. While the other options may support incident management, they do not directly enhance the collaborative efforts needed to resolve incidents effectively.