ITIL 4 Foundation — Question 227

What is the MOST LIKELY reason that incident management would need a temporary team to work together?

Answer options

• A. To escalate an incident to a supplier or partner
• B. So customers and users are provided with timely updates
• C. To resolve a complex or major incident
• D. So users can resolve their own incidents with self-help

Correct answer: C

Explanation

The correct answer, C, indicates that a temporary team is crucial for addressing complex or major incidents that require diverse expertise and collaboration. Options A, B, and D focus on aspects of communication and self-service but do not address the need for a concentrated team effort to tackle complicated issues.