ITIL 4 Foundation — Question 188

Which ITIL concept helps an organization to make good decisions?

Answer options

• A. Four dimensions of service management
• B. Guiding principles
• C. Service value chain
• D. Practices

Correct answer: B

Explanation

The 'Guiding principles' provide a framework for decision-making by offering advice and direction on how to approach various situations within ITIL. The other options, while important, do not focus specifically on decision-making processes like the guiding principles do.