ITIL 4 Foundation — Question 187

Which practice recommends that organizations develop competencies in techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?

Answer options

• A. Incident management
• B. Continual improvement
• C. Service request management
• D. Change enablement

Correct answer: B

Explanation

The correct answer is B, Continual improvement, as it focuses on developing and enhancing processes and competencies over time, including the use of SWOT analysis and balanced scorecards. The other options, such as Incident management, Service request management, and Change enablement, do not specifically emphasize the development of these strategic competencies.