ITIL 4 Foundation — Question 185

Which practice performs reviews to ensure that services continue to meet the needs of the customers?

Answer options

• A. Monitoring and event management
• B. Service level management
• C. Change enablement
• D. Service desk

Correct answer: B

Explanation

The correct answer is B, as Service level management is focused on ensuring that services align with customer expectations and requirements through regular reviews. The other options do not specifically address the ongoing assessment of service alignment with customer needs; for instance, Monitoring and event management deals more with tracking service performance, while Change enablement focuses on managing changes in services.