ITIL 4 Foundation — Question 184

Which value chain activity ensures that ongoing service activity meets user expectations?

Answer options

• A. Plan
• B. Engage
• C. Obtain/build
• D. Deliver and support

Correct answer: D

Explanation

The 'Deliver and support' activity is crucial for ensuring that the services provided continue to meet users' needs and expectations over time. In contrast, 'Plan' focuses on strategy, 'Engage' centers on stakeholder interaction, and 'Obtain/build' is about acquiring or developing services, none of which directly address ongoing service performance.