ITIL 4 Foundation — Question 126
Which statement about 'continual improvement' is CORRECT?
Answer options
- A. All improvement ideas should be logged in a single 'continual improvement register'
- B. A single team should carry out 'continual improvement' across the organization
- C. 'Continual improvement' should have minimal interaction with other practices
- D. Everyone in the organization is responsible for some aspects of 'continual improvement'
Correct answer: D
Explanation
The correct answer is D because 'continual improvement' is a collective responsibility that involves every member of the organization contributing to enhancements. Options A, B, and C are incorrect as they suggest a limited approach to improvement, restricting involvement and interaction, which contradicts the collaborative nature of continual improvement.