ITIL 4 Foundation — Question 125

What can be described as an operating model for the creation and management of products and services?

Answer options

• A. Governance
• B. Service value chain
• C. Guiding principles
• D. Practices

Correct answer: B

Explanation

The correct answer is B, as the Service value chain outlines the operational model for delivering value through products and services. Options A (Governance) pertains to the framework of rules and practices, C (Guiding principles) refers to the core values that guide decision-making, and D (Practices) are specific methods used within the model, but none define the overall operating model like the Service value chain does.