ITIL 4 Foundation — Question 123

Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].

Answer options

• A. existing information
• B. new methods
• C. additional measurements
• D. revised processes

Correct answer: A

Explanation

The correct answer is A, as existing information provides a baseline for understanding current service performance and identifying areas for improvement. The other options, while potentially valuable, do not serve as the initial step in the improvement process, which should begin with assessing what is already known.