ITIL 4 Foundation — Question 122

Which practice provides users with a way to get various requests arranged, explained and coordinated?

Answer options

• A. Service level management
• B. Relationship management
• C. Continual improvement
• D. Service desk

Correct answer: D

Explanation

The Service desk is designed to handle user requests, providing a structured way to organize and manage them effectively. Service level management focuses on agreements and expectations, relationship management deals with stakeholder interactions, and continual improvement is aimed at enhancing processes rather than directly managing user requests.