ITIL 4 Specialist – Monitor, Support and Fulfil — Question 5

What is a key output of the service request fulfilment control process?

Answer options

• A. Updated service request model
• B. Service request queries
• C. User satisfaction surveys
• D. Updated service request procedures and working instructions

Correct answer: D

Explanation

The correct answer is D because the service request fulfillment control process aims to ensure that procedures and instructions are updated to reflect changes and improvements. Options A, B, and C do not directly represent the key outputs of this specific process, as they focus on models, inquiries, and surveys rather than the procedural updates.