ITIL 4 Specialist – Monitor, Support and Fulfil — Question 4

If the performance of an organization's service request management practice is continually measured and assessed, what is the LOWEST applicable capability level of the ITIL maturity model?

Answer options

• A. Level 1
• B. Level 2
• C. Level 3
• D. Level 4

Correct answer: C

Explanation

The correct answer is C, as Level 3 indicates that processes are defined and actively managed, which includes regular measurement and assessment. Levels 1 and 2 do not require such ongoing evaluations, and Level 4 represents an even higher maturity that goes beyond basic performance measurement.