ITIL 4 Specialist – Monitor, Support and Fulfil — Question 6

A service provider uses 'monitoring and event management' to ensure that all components are being monitored, services are being delivered as agreed, and business value is created for the service consumers.
What else should the service provider monitor?

Answer options

• A. People
• B. Operational activities
• C. Network infrastructure
• D. Business processes

Correct answer: D

Explanation

The correct answer is D, as monitoring business processes is essential to guarantee that services align with business objectives and deliver value. While monitoring people, operational activities, and network infrastructure is important, it is the business processes that directly link service delivery to business outcomes.