Certification of Capability in Business Analysis (CCBA) — Question 490

A business analyst (BA) is working to identity the business need, specifically the problems with the current state of a process. At which level of the enterprise can the BA identify problems with the current state?

Answer options

• A. Bottom-up
• B. Top-down
• C. From external drivers
• D. From middle-management

Correct answer: A

Explanation

The correct answer is A, as identifying issues often starts from the grassroots level where processes are actually executed. The other options, such as Top-down and From middle-management, may provide insights but are less effective for recognizing specific operational problems compared to direct observations from the bottom level.