Certification of Capability in Business Analysis (CCBA) — Question 489

A system owner calls the project team to inquire about a recent change in one of the requirements, and insists that the change was never requested. What should the project team do to investigate the issue?

Answer options

• A. Record a defect for fixing
• B. Consult with the project manager
• C. Revert back the changes
• D. Check the audit history of changes

Correct answer: D

Explanation

The correct action is to check the audit history of changes, as it provides a record of all modifications made, helping verify whether the change was requested. Recording a defect, consulting the project manager, or reverting changes do not directly address the need to clarify the request history.