Certification of Capability in Business Analysis (CCBA) — Question 491

During a requirements elicitation workshop, a stakeholder raises an issue that is outside of the project's scope. The business analyst (BA) facilitating the workshop should:

Answer options

• A. note the issue in the Issue Register to be considered by the Project Manager.
• B. ignore the stakeholder's comment and proceed with the agenda.
• C. consider the issue's impact on the project and gain agreement with stakeholders on the next step.
• D. request the stakeholder to explain the issue further so that possible solutions can be discussed.

Correct answer: C

Explanation

The correct answer is C because it allows the BA to assess any potential implications the issue may have on the project and facilitates a collaborative decision on how to address it with stakeholders. Option A does not involve immediate discussion, while B disregards stakeholder input entirely, and D may lead to an unproductive discussion without addressing the project's scope.