Certification of Capability in Business Analysis (CCBA) — Question 485

A business analyst (BA) identifies a design option that enhances the performance of the business by automating repetitive tasks that require multiple staff touchpoints to complete a single task. Which type of improvement opportunity is identified by the BA?

Answer options

• A. Identify additional capabilities
• B. Increase efficiencies
• C. Reduce costs
• D. Improve access to information

Correct answer: B

Explanation

The correct answer is B, as automating tasks typically leads to greater efficiency by minimizing the time and effort required to complete them. Options A, C, and D do not specifically address the enhancement of performance through automation, as they focus on capabilities, cost reduction, and information access instead.