Certification of Capability in Business Analysis (CCBA) — Question 486

A survey on a new system was conducted after the chief executive officer (CEO), who is also the project sponsor, expressed concerns about the uptake of the new system. The CEO is neither sure that the concerns are valid nor whether the survey was conclusive about the success of the project. The business analyst (BA) has been tasked to address the concerns expressed by the CEO and evaluate the results of the survey. What must the BA do to determine that the system is performing as intended and address the concerns of the CEO?

Answer options

• A. Evaluate the new system against competitor applications
• B. Confirm the satisfaction of business requirements
• C. Conduct another survey to validate the original results
• D. Validate performance measures and alignment with KPIs

Correct answer: D

Explanation

The correct answer is D because validating performance measures and their alignment with KPIs ensures that the system meets its intended goals. Option A does not directly address the CEO's concerns about the current system's performance, while B focuses on business requirements rather than performance. Option C, conducting another survey, may not provide additional insights into the system's actual performance.