Certification of Capability in Business Analysis (CCBA) — Question 471

An organization's Business Analysis Center of Excellence (BACoE) has deployed several business analysts (BAs) to provide business analysis to a cross-functional initiative. After the first phase of the project, the BACoE seeks to determine the effectiveness of the business analysis work. Which of the following techniques could be used to elicit feedback from all affected stakeholders?

Answer options

• A. Brainstorming
• B. Business cases
• C. Surveys
• D. Root cause analysis

Correct answer: C

Explanation

Surveys are an effective way to gather structured feedback from a wide range of stakeholders, allowing for quantitative and qualitative data collection. Brainstorming is more focused on idea generation rather than feedback, while business cases are used for project justification and root cause analysis is aimed at identifying issues rather than collecting stakeholder opinions.