Certification of Capability in Business Analysis (CCBA) — Question 472

The business analyst (BA) assigned to support a legacy system has developed a customer survey to assess its usability. Before distributing the survey, what should the BA do?

Answer options

• A. Validate the survey with the project sponsor
• B. Observe customer interaction with the system
• C. Review the risk register with the project sponsor
• D. Update the project plan to include the survey

Correct answer: A

Explanation

The correct answer is A, as validating the survey with the project sponsor ensures that the questions align with project goals and stakeholder expectations. Options B and C, while valuable, do not directly pertain to the survey's validation. Option D, updating the project plan, may be necessary but is not as critical as ensuring the survey's content is appropriate.