Certification of Capability in Business Analysis (CCBA) — Question 221

A newly implemented personal loan financing system has been in operation for one month. The business objective is to reduce the loan processing time from 11 days to 3 days but it is currently occurring in 4.5 days. What must the business analyst (BA) do next?

Answer options

• A. Assess the risks
• B. Determine requirements changes
• C. Analyze the current state
• D. Validate the performance measures

Correct answer: D

Explanation

The correct answer is D because validating the performance measures is essential to understand if the system is meeting its objectives and to identify areas for improvement. The other options focus on assessing risks, requirements, or the current state, which are important but not the immediate next step after establishing performance metrics.