Certification of Capability in Business Analysis (CCBA) — Question 220

A business analyst (BA) has elicited non-functional information for a system's replacement. In reviewing the elicitation results, the BA finds the number of concurrent users is a large portion of the target user group, which seems high. How should the BA proceed?

Answer options

• A. Conduct additional stakeholder analysis to determine whether any additional user groups were overlooked
• B. Document the elicitation results in the solution requirements specification then seek verification and validation in a requirements review
• C. Observe a user performing the task to determine the length of time to complete the task
• D. Confirm elicitation results by researching the actual concurrent users on the existing system and review findings with stakeholders

Correct answer: C

Explanation

The correct answer is C because observing a user directly provides the BA with empirical data on task performance and can clarify the validity of the concurrent user estimates. Option A does not address the immediate need for verification of the data, while B focuses on documentation without validating the numbers. Option D, although useful, requires additional research that might not be as immediate as observing the task in real time.