Certification of Capability in Business Analysis (CCBA) — Question 185

A business analyst (BA) is working on a project that has a number of stakeholder conflicts and issues. The BA is finding it difficult to resolve the conflicts and issues effectively. What should the BA do to prevent a similar situation in the future?

Answer options

• A. Plan business analysis governance
• B. Verify requirements
• C. Perform stakeholder analysis
• D. Validate requirements

Correct answer: C

Explanation

The correct answer is C, as performing stakeholder analysis helps the BA identify and understand the interests and influence of each stakeholder, which can mitigate conflicts. Options A, B, and D focus on different aspects of the business analysis process but do not directly address the root cause of stakeholder conflicts like stakeholder analysis does.