Certification of Capability in Business Analysis (CCBA) — Question 186

A business analyst (BA) is working on an effort to upgrade a system to take advantage of new technology. Most of the end users with the business knowledge and IT staff with technical knowledge of the system are no longer with the company. What can the BA evaluate to better understand the extent of the effort?

Answer options

• A. Benefits of upgrading the system
• B. Communication platform to be used
• C. Number of business areas impacted
• D. Collection of performance measures

Correct answer: A

Explanation

The correct answer, A, focuses on the benefits of upgrading the system, which is crucial for understanding the rationale behind the effort. Options B, C, and D, while potentially useful, do not directly help the BA evaluate the scope and justifications for the upgrade without the necessary business and technical knowledge from the previous staff.