Certification of Capability in Business Analysis (CCBA) — Question 184

A key stakeholder has requested an extensive range of performance measures for a replacement workflow system. A business analyst (BA) has decided to work closely with the stakeholder to validate the performance measures requested. The BA will be ensuring that the performance measures:

Answer options

• A. are either qualitative or quantitative measurements, but not both.
• B. align to industry benchmarks gathered for similar solution implementations.
• C. are written in the correct format. using the agreed standards and terminology.
• D. align with other measures within the broader context of the solution.

Correct answer: B

Explanation

The correct answer is B because aligning performance measures to industry benchmarks ensures they are relevant and competitive. Option A is incorrect as effective performance measures can be both qualitative and quantitative. Option C focuses on formatting rather than relevance, and option D, while important, does not prioritize alignment with industry standards.