Certification of Capability in Business Analysis (CCBA) — Question 169

A business analyst (BA) is working on a project for a media company. The BA has verified, validated, and prioritized the requirements based on business benefits. During the development phase, the team discovered that the current viewer will no longer be supported by the provider. The technical team needs to either upgrade to the newer version with different technology or find an alternate viewer. Given this new information, what is the next step for the BA?

Answer options

• A. Assess the impacts and re-prioritize the requirements based on technical constraints
• B. Continue the project as it is currently important to focus on customer satisfaction
• C. Convince stakeholders that the business benefits are unachievable due to technical constraints
• D. Communicate the technical constraints to customers

Correct answer: B

Explanation

The correct answer is B because despite the technical challenges, maintaining customer satisfaction is vital for the project's success. Answer A suggests a reevaluation of requirements, which may not be necessary at this stage. Answer C implies giving up on business benefits, which is counterproductive, and answer D does not address the need to keep the project moving forward.