Certification of Capability in Business Analysis (CCBA) — Question 113

A client wants to rehire a business analysis consulting firm for another project. The assigned business analyst (BA) developed a good rapport with the stakeholders, but delivered documents that contained lots of technical jargon that the client could not fully understand. Based on the feedback, the consulting company should:

Answer options

• A. recommend a new methodology which is the latest trend in the industry.
• B. assign a different BA to the project.
• C. discuss the feedback during the brainstorming sessions after project completion.
• D. identify performance metrics before commencing work.

Correct answer: C

Explanation

The correct answer is C because discussing the feedback in brainstorming sessions allows for open communication and understanding of the client's needs. Option A is irrelevant as the focus should be on improving communication, not adopting new methodologies. Option B fails to address the underlying issue of document clarity, and option D does not relate to addressing the feedback received about communication.