Certification of Capability in Business Analysis (CCBA) — Question 114

A one-location restaurant has been a huge success and the owner wants to expand into more markets. The owner wants to ensure that the quality of the food and pleasing atmosphere is maintained without introducing new variables. Working with the key members of the organization, the owner determines that training and standard processes must be defined. The owner engages a business analyst (BA) to create training materials and operating procedures based on the existing processes at the original restaurant. During this documentation, the BA identifies some opportunities for improvement. How must the BA proceed?

Answer options

• A. Schedule time with the owner to review any opportunities to improve existing processes and obtain permission to include changes before documenting
• B. Create documentation based on the observed processes because improvements are outside of the scope of the project
• C. Provide documentation of improved procedures based on the observed opportunities for then new location
• D. Perform benchmarking and market analysis to determine whether there are standard procedures in the restaurant industry that support the opportunities identified

Correct answer: A

Explanation

The best approach for the BA is to consult with the owner about the identified opportunities for improvement and get approval to make changes, as outlined in option A. This ensures that the owner is on board with any modifications before finalizing the documentation. Options B and C dismiss the importance of stakeholder engagement, while option D, while useful, does not directly address the immediate need for approval on process changes.