Certification of Capability in Business Analysis (CCBA) — Question 112

A business analyst (BA) is conducting a workshop with the purpose of analyzing a business process. Stakeholders of different business units are in attendance. Each stakeholder is able to explain their unit's contribution to the process, however, there is no end to end process owner who can provide a consolidated view. Which technique should the BA use to compare the stakeholder's inputs against each other in order to check for consistency and omissions?

Answer options

• A. Schedule a follow-up workshop to give more time for additional input
• B. Create a use case scenario that describes the process step by step
• C. Develop a process model with swimlanes to highlight the handoff points
• D. Create a logical data model with the information elicited

Correct answer: C

Explanation

The correct answer is C because developing a process model with swimlanes visually represents the roles of different stakeholders and their interactions, which helps in identifying inconsistencies and omissions in the process. Options A and B do not directly address the need for comparing inputs, while option D focuses on data rather than process flow.