Google Workspace Professional Administrator — Question 95

Several users in your organization reported an issue with receiving emails from one particular external sender. You want to troubleshoot the issue and determine whether Google received these emails. What should you do?

Answer options

• A. Update your MX records to make sure they point to Google mail servers.
• B. Search for missing email messages by using email Log Search (ELS), and determine why messages weren't delivered.
• C. Check if your Google Workspace domain registration expired.
• D. Open a support ticket with Google Workspace Support.

Correct answer: B

Explanation

The correct answer is B because using email Log Search (ELS) allows you to track the delivery of emails and identify any issues related to missing messages. Option A is incorrect as updating MX records is not necessary if emails are failing to be received. Option C is not relevant to the troubleshooting of specific email delivery issues, and option D may be a valid step, but it is more effective to diagnose the issue using ELS first.