Google Workspace Professional Administrator — Question 94

Samantha, an employee from your engineering department, has submitted a help desk ticket. She is unable to share a Google Doc file with Jason, her coworker in the marketing department. However, Samantha is able to share the same file with her colleagues in the engineering department. You must troubleshoot the issue. What should you do?

Answer options

• A. Confirm if a trust rule is preventing sharing with Jason or someone that belongs to the marketing department.
• B. Verify that Samantha's Drive sharing settings in the Admin console allow sharing content outside her organization.
• C. Confirm if there is a data protection rule that is preventing the sharing of this particular Google Doc.
• D. Instruct Samantha to export a PDF copy of the document and email it to Jason.

Correct answer: A

Explanation

The correct answer is A because it directly addresses the potential restrictions imposed by trust rules that could prevent sharing with specific departments. Options B and C are less relevant as the issue is specifically about the inability to share with someone from a different department, rather than general sharing settings or data protection rules. Option D is a workaround rather than a solution to the underlying issue.