Google Workspace Professional Administrator — Question 86

An employee in your organization is reporting that they cannot access a non-Google file in the Google Drive web interface even though other documents in Google Drive are working. You want to identify why they can't access the file and fix the problem. What should you do? (Choose two.)

Answer options

• A. Instruct the employee to make a copy of the document by using the Google Drive user interface, then work from the copy.
• B. Reset the sign-in cookies of the employee.
• C. Instruct the employee to check the size of the document and divide the information into smaller parts if it is close to the limit.
• D. Disable Context-Aware Access policies.
• E. Instruct the employee to clear the browser cache.

Correct answer: C, E

Explanation

The correct answers are C and E because checking the document size is crucial, as large files may have access limitations, and clearing the browser cache can resolve loading issues. Options A, B, and D do not directly address the potential size constraint or browser-related problems that might be preventing access to the file.