Google Workspace Professional Administrator — Question 19

An end user informs you that they are having issues receiving mail from a specific sender that is external to your organization. You believe the issue may be caused by the external entity’s SPF record being incorrectly configured. Which troubleshooting step allows you to examine the full message headers for the offending message to determine why the messages are not being delivered?

Answer options

• A. Use the Postmaster Tools API to pull the message headers.
• B. Use the Email Log Search to directly review the message headers.
• C. Use the Security Investigation Tool to review the message headers.
• D. Perform an SPF record check on the domain to determine whether their SPF record is valid.

Correct answer: C

Explanation

The correct answer is C because the Security Investigation Tool is designed to analyze message headers and provide insights into delivery issues. Options A and B do not specifically focus on the examination of headers for troubleshooting delivery problems, while D relates to checking the SPF record rather than viewing the message headers.