Google Workspace Professional Administrator — Question 138

An employee at your organization is unable to send and receive emails by using their mobile device. You must identify the next step to troubleshoot and fix the issue as quickly as possible. What should you do?

Answer options

• A. Collect more information about the employee’s device, mail client, and error message.
• B. Instruct the employee to generate an HTTP Archive (HAR) file recording to start troubleshooting.
• C. Tell the employee to reinstall the Gmail application on their phone.
• D. Contact Google Workspace support for immediate assistance.

Correct answer: A

Explanation

The correct answer is A because gathering more information about the device, mail client, and error messages is crucial for understanding the root cause of the email issue. Options B and C do not address the need for comprehensive information before troubleshooting, and D may not be necessary if the problem can be resolved with more details first.