Google Workspace Professional Administrator — Question 134

An employee at your organization created a recurring calendar event. When they made edits to the recurring event, none of the event attendees received email notifications with the changes. You collected the Google Calendar IDs and user emails. You must troubleshoot the issue and collect additional information from the event attendees before contacting the Google Support team. What should you do?

Answer options

• A. Capture the Gmail labels used by the reported user.
• B. Capture the number of times the Event is set for recurrence to ensure that the host is not hitting the email limits.
• C. Capture the relevant Event IDs and the ICS files by using the Show original option.
• D. Capture the laptop OS version of the user to troubleshoot if there are older versions of the event being displayed.

Correct answer: C

Explanation

The correct answer is C because obtaining the relevant Event IDs and ICS files can provide crucial information about the event and its modifications, which is essential for troubleshooting. Options A and D do not address the immediate issue of notifications, while option B, although relevant, does not provide the detailed event data needed to resolve the problem.