Google Workspace Professional Administrator — Question 116

Employees at your organization frequently and mistakenly delete important emails that they receive from your payroll department. The employees have to file support tickets for the IT team to find and restore these emails. You must provide an automated solution that minimizes IT overhead and prevents these emails from being permanently deleted from their inboxes. What should you do?

Answer options

• A. Create a content compliance rule that targets internal messages. Use an advanced content match for the sender header to match the payroll department's email. Quarantine the message so that administrators can review the email before they release it to the user.
• B. Create an Apps Script project that uses the Gmail API to find any recently deleted emails and automatically restore them to the inboxes. Set the script trigger to be time-driven and run every hour.
• C. Create a content compliance rule that targets all internal messages that are sent from the payroll department. Modify the message by prepending a custom subject line to all payroll emails so that employees know not to delete them.
• D. Create an activity rule by using Gmail log events with two conditions: one for the event of an email deletion and another that matches the header address to the payroll department's email. Create an action that restores messages. Set the rule to run every hour.

Correct answer: D

Explanation

The correct answer is D because it sets up an automated activity rule that specifically targets deletion events for emails from the payroll department and restores them, thereby minimizing IT intervention. Option A focuses on quarantining emails, which does not prevent deletion, while B relies on a script that may not be as immediate or reliable, and C simply modifies subject lines without addressing the core issue of deletion.