Google Workspace Professional Administrator — Question 117

You are configuring a customer relationship management (CRM) solution to integrate with Google Workspace services for the sales department at your organization. The CRM solution is in the Google Workspace Marketplace and you deploy the specific CRM solution. Employees report that there are no contacts and documents visible in the CRM solution. You must identify and fix the problem. What should you do?

Answer options

• A. Check the OAuth scopes, and ensure that Drive and Gmail scopes are granted for the CRM solution.
• B. Check if Manage access to apps is set to Allow users to install and run any app from the Marketplace.
• C. Revoke all OAuth scopes, and reinstall the CRM solution for just the sales department.
• D. Check if the App distribution settings are set to ON for everyone in your organization.

Correct answer: A

Explanation

The correct answer is A because the CRM needs appropriate OAuth scopes to access Drive and Gmail data, which are essential for displaying contacts and documents. Option B is incorrect as it pertains to user permissions for app installation, which does not directly address the visibility issue. Option C suggests revoking scopes, but it does not solve the underlying problem of missing permissions. Option D relates to overall app distribution settings, which are not the cause of this specific issue.