Google Workspace Professional Administrator — Question 104

An employee at your organization is having trouble playing a video stored in Google Drive that is embedded in their Google Slides presentation. You need to collect the necessary details to troubleshoot the issue. What should you do?

Answer options

• A. Check the Google Drive audit logs for any error entries on the Slides presentation. Check the help center for the appropriate error message.
• B. Instruct the employee to give you edit access to the presentation to review the revision history. See if the error message changes when you delete and add the slides back.
• C. Create a copy of the presentation to see if you can replicate the problem, and document any errors you see.
• D. Confirm that the source video is in a supported format and resolution and that the user has permission to play the video. Have a screen share session to confirm the behavior.

Correct answer: D

Explanation

The correct answer is D because confirming the video format, resolution, and permissions directly addresses potential causes of playback issues. The other options focus on irrelevant actions such as checking logs, editing access, or duplicating the presentation, which may not effectively resolve the underlying problem.